Refund policy

Refund Policy

Ocemiam Last updated: August 7, 2026

Our Commitment

At Ocemiam, every French Baby Cake and Banana Bread is baked with premium, natural ingredients and shipped fresh. Because we sell perishable food products, we handle returns and refunds differently than non-food retailers — please read this policy before placing your order.

No Returns on Food Products

For health and safety reasons, we cannot accept returns of any food item once it has shipped. This applies to all products sold by Ocemiam, including French Baby Cakes, Banana Bread, and bundle assortments, regardless of whether the package has been opened.

Satisfaction Guarantee

Your satisfaction matters to us. If you are not happy with the quality, freshness, or condition of your order, we want to make it right.

To request a refund or replacement, contact us at online@ocemiam.com within 7 days of delivery and include:

  1. Your order number
  2. A brief description of the issue
  3. A photo of the product (if the concern relates to quality, damage, or condition)

Our team reviews every request individually. Depending on the situation, we may offer:

  • A full or partial refund to your original payment method
  • A replacement item
  • Store credit toward a future order

We aim to respond to all requests within 2 business days.

Damaged or Incorrect Orders

If your order arrives damaged in transit, or if you received the wrong item, please notify us within 7 days of delivery at online@ocemiam.com with photos of the issue. We will send a replacement or issue a full refund at no cost to you.

Order Cancellations

Orders may be cancelled for a full refund only if the request is made before the order has shipped. Once an order has shipped, our no-return policy above applies. To request a cancellation, contact us as soon as possible at online@ocemiam.com.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider's processing times.

Contact Us

Questions about this policy or an existing order can be directed to:

Email: online@ocemiam.com Phone: +1 866-716-0088

This policy applies to purchases made through ocemiam.com. It does not affect any rights you may have under applicable consumer protection laws.